Shipping policy

Last updated: September 8, 2026

Thank you for choosing Annika Pure. We carefully prepare each order and ship our products from our U.S. facility.

Order Processing

Orders are generally processed within 1–5 business days after they are placed.

Orders are not normally processed or shipped on weekends or U.S. holidays.

During periods of high order volume, product launches, promotions, holidays, or other circumstances that increase demand, processing may take longer than usual.

If we anticipate a significant delay in processing your order, we will make reasonable efforts to notify you using the contact information provided with your order.

Shipping & Delivery

Available shipping methods and estimated delivery times are displayed at checkout based on your shipping address and the services available for your order.

Delivery times provided by the carrier are estimates and are not guaranteed.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please allow up to 24 hours for tracking information to become active after your shipping confirmation is issued.

Shipping Addresses

Please carefully review your shipping address before completing your purchase.

Annika Pure is not responsible for delays or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If an order is returned to us because the address provided at checkout was incorrect or incomplete, additional shipping charges may apply if the order is reshipped.

Lost, Delayed, or Missing Packages

If tracking indicates that your package is still in transit, please allow additional time for the carrier to complete delivery.

If tracking indicates that your package has been delivered but you cannot locate it, please check with household members, neighbors, building management, and the carrier before contacting us.

If you believe your package has been lost in transit, please contact us so that we can review the tracking information and determine the appropriate next step.

Packages Marked Delivered

Once a carrier confirms delivery to the shipping address provided at checkout, Annika Pure cannot guarantee recovery of a package that is subsequently lost or stolen.

We encourage customers to ship orders to a secure location whenever possible.

Damaged Packages

Please inspect your order promptly when it arrives.

If your order arrives damaged, please contact us within 5 calendar days of delivery and provide photographs of the product, shipping box, and packaging.

Please retain the damaged product and packaging until we have reviewed the issue. We may need this information to assist with a carrier claim.

If the damage is confirmed to have occurred during shipment, Annika Pure will work with you to determine an appropriate resolution, which may include a replacement or refund.

International Shipping

International shipping availability varies by destination and product.

Where international shipping is available, applicable shipping charges will be displayed at checkout.

Customers are responsible for any customs duties, import fees, tariffs, taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Annika Pure is not responsible for delays caused by customs or other governmental authorities.

Certain products may be subject to transportation or import restrictions in particular countries. If an item cannot be shipped to your destination, it may not be available for purchase or shipment to that address.

Weather & Temperature

Some Annika Pure products may be sensitive to significant temperature fluctuations during shipping.

Customers should bring packages indoors as soon as reasonably possible after delivery and store products according to the instructions provided with the product.

Temporary changes in texture, consistency, or appearance caused by temperature exposure do not necessarily indicate that a product is defective.

If you believe your product was damaged during shipping because of extreme temperatures, please contact us within 5 calendar days of delivery with photographs so that we can review the situation.

Shipping Promotions

From time to time, Annika Pure may offer free shipping or other shipping promotions.

Promotional shipping offers may be subject to minimum purchase requirements, geographic restrictions, product exclusions, or other terms stated at the time of the promotion.

Shipping Questions

If you have a question about an order or shipment, please contact us and include your order number whenever possible.

We appreciate your patience and your support of our small business.